常见问题

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业主常见问题解答

我如何/在哪里查看我的月结单?

The Owner Web Access portal is a secure site that gives you access to your monthly statements, 份账单, 报告, 等. 如果您已经有一个帐户, 你可以进入这个网站, 点击我们网站右上角的“登入”按钮. 然后系统会提示您输入用户名和密码.

如果您还没有设置一个所有者Web访问帐户,您可以打电话或 点击这里 发送电子邮件.  届时你将收到一封来自donotreply@rentmanager的电子邮件.. Com”提示您通过创建密码来确定您的帐户.

如果我对我的陈述有疑问,我可以联系谁?

如果你对你的陈述有疑问, 您可以联系您的物业经理或致电我们的会计部或 点击这里 发送电子邮件.
如果我被锁定或无法登录所有者Web访问,我应该联系谁?

If you are locked out or unable to login to your Owner Web Access account, please call or 点击这里 发送电子邮件.
是否有直接存款的选择每月支付?

是的! 请填妥并交回 业主电子按金表格 还有一张作废的支票寄到我们办公室,我们会帮你开始的.

协会常见问题解答

我每个月的公寓会费要付吗?
你不会被收取每月的公寓会费. 这笔款项在每个月的一号到期.

A statement will be sent to you only in the case that a payment was not received or if there is a balance due for any reason.

我如何/在哪里支付每月的公寓会费和/或特别分摊?

We offer a few options to pay your monthly condo dues and/or special assessments. 请 be sure to include your name and address (including unit number) with your payment, 这样我们才能正确的支付你的费用.

** 点击这里 查看完整的付款选项列表.

关于共管公寓会费的问题我应该联系谁?

如果你的公寓账单有问题, 请联系协会经理或致电或 点击这里 发送电子邮件.
维修问题我应该联系谁?

If maintenance or repairs are needed in any common areas, please contact the Association Manager. If you need the Association Manager’s contact information, you can find it in our 员工目录. If you are not sure who the Association Manager is, you may call our office at (504)488-8988.

维护 or repairs within a unit would be the responsibility of the owner of that unit.

出租 & 应用程序的常见问题

我能拿把钥匙查看出租房吗?

我们所有的物业只在预约时展示. 请联系代理安排演出. Each listing has a link 发送电子邮件 to the agent and a phone number to call the agent directly.
批准申请的准则是什么?

接纳准居民的标准如下:
  • 工作稳定性——a)在目前的工作地点工作18个月. b)如果在目前的工作地点少于18个月, 以前的工作经历有待核实.
  • 赚钱能力 – monthly rental and associated payments must not total more than 30 percent of applicant’s gross income. The applicant’s total fixed obligations should not total more than 50 percent of gross income.
  • 当前的 & 以前的实习记录 -前两年的地址将可核实. A record of timely rental payments and appropriate care of leased premises is to be confirmed.
  • 信贷 -申请人必须有令人满意的信用记录.
  • 背景调查 & 犯罪报告 – all parties residing in the residence will be subject to a background check and criminal report.
  • 自由职业者 – self-employed applicants are to be verified by IRS form 1040 for the previous year.
  • 薪水的工作 – verified through Personnel or Human Resources department and not through a co-worker or immediate supervisor. 如果是小的,业主经营的企业,只与业主核实.

** For more details on the application process, related fees and documentation needed, visit our “应用” 页面.

如果我在过去被驱逐,我是否可以从Soniat Realty租赁?

有过被驱逐的经历并不意味着你会自动被拒绝. We take into account the reason for the eviction as well as how long ago it happened.

** For more details on the application process, related fees and documentation needed, visit our “应用” 页面.

我该如何申请你们的租赁清单呢?

参观 “应用” 页面 to review our application process and submit a rental application online or you can come to our office.
递交租金申请是否要收费?

是的. 在线申请费用为30美元.00申请费. 纸质申请费用为30美元.00申请费.

** For more details on the application process, related fees and documentation needed, visit our “应用” 页面.

我的租赁申请需要提供什么文件?

需要的文档
请在网上申请过程中提供所需的文件.
  • 驾照或身份证复印件
  • 最后两个工资单的复印件
  • 资助收入(SSI、社会保障和残疾)获奖信
  • 如果你有宠物-提供每个宠物的照片, 当前免疫记录副本, 和兽医局联系信息

** For more details on the application process, related fees and documentation needed, visit our “应用” 页面.

What additional documentation is required with my rental application if I have pets?

请务必提供每只宠物的照片, 当前免疫记录副本, 和兽医局联系信息与您的租赁申请.

** For more details on the application process, related fees and documentation needed, visit our “应用” 页面.

Soniat Realty接受住房券吗?

是的! If the listing says “Section 8 Welcome” then you will be able to use a housing voucher.

If you would like more information about rental assistance programs in our community, 点击这里.

有多少人可以住在同一个uhttp://www.josephthriftviolinmaker.com/tenants/community-information/nit?

The United States Department of Housing and Urban Development (HUD) guidelines stipulate two (2) people per bedroom whether occupants are adults or children.
孩子们分享卧室:
-如果五(5)岁以下,可以是不同性别
-如年龄超过五(5)岁,必须为同性.
我已经在网上提交了一份申请. 现在?

请在网上申请过程中提供所需的文件.
  • 驾照或身份证复印件
  • 最后两个工资单的复印件
  • 资助收入(SSI、社会保障和残疾)获奖信
  • 如果你有宠物-提供每个宠物的照片, 当前免疫记录副本, 和兽医局联系信息

租金支付常见问题

我怎样付房租?

我们每个月提供几种不同的付款方式.

** 点击这里 查看我们所有付款选项的完整列表.

我可以在网上付房租吗?

是的! 网上支付可以从你的银行账户或信用卡进行.

1. 直接从你的支票或储蓄账户中支付. Simply log on to your 客户Web访问(CWA) account and click “Make a Payment” at the top of the screen. Follow the on-screen prompts, and after a few clicks, your payment will be processed. 这可以是一次性付款,也可以设置自动每月付款.
**不接受部分或预付款.
**可能有1美元.此选项的便利费为00.

2. 用你的信用卡支付. Simply log on to your 客户Web访问(CWA) account and click “Make a Payment” at the top of the screen. 按照屏幕上的提示,只需点击几下,你就可以支付房租!
**不接受部分或预付款.
**这个选项可能会有便利费. The amount of this fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.

我可以用现金付房租吗?

是的! The CashPay service allows you to pay your rent in CASH at one of many local retailers. 要找到附近的CheckFreePay地址,请访问 www.paylease.com/cashpay/locations.

如果您想注册现金支付, 访问或致电我们的办公室,我们将为您提供一张CheckFreePay卡. 一旦你注册了, 只要把你的CheckFreePay卡到任何参与的CheckFreePay地点, 出示信用卡付款. 就这么简单!

**不接受部分或预付款 and the Cash Pay location will not have access to your balance or account information.
**有4美元.此选项的便利费为00.

我可以用信用卡付房租吗?

是的! 作为我们持续努力的一部分,让您更方便地支付租金, 我们现在接受在线信用卡支付! 如果你想用信用卡付房租的话, simply log on to your 客户Web访问(CWA) account and click “Make a Payment” at the top of the screen. 按照提示操作,只需点击几下鼠标,你就可以支付房租!

**不接受部分或预付款.
**这个选项需要支付便利费. The amount of this fee varies based on the amount of your payment but is usually less than a late fee. The fee amount will be displayed on the payment screen before you complete your payment.

什么时候我的房租算迟交?

**所有的租金在每月5号以后都被视为迟交. **

– Any rent payments sent by mail MUST be postmarked for the 2nd or earlier to be considered on time.
– Any rent payments dropped off at our office (including the mail slot) must be received BEFORE 5:00pm on the 5th.
-如果你无法在截止日期前全额支付租金, 立即致电Julia Soniat安排付款事宜.

迟交房租要收费吗?

**所有的租金在每月5号以后都被视为迟交. **

除非你的租约中另有说明, 你将被收取相当于你租金总额10%的滞纳金.

租金补贴租户将被收取50美元.不管他们的租金多少,都要交00美元的滞纳金.

如果你不能按时付清房租, 立即致电Julia Soniat安排付款事宜.

驱逐在你的信用记录上停留多久?

收集帐户 保持您的信用报告长达7年 从拖欠日期开始计算, 或者导致收款状态的第一次延迟付款的日期. If you have obtained a recent copy of your credit report and the collection account is not appearing, 它可能只是因为年代久远而被移除. 然而, this does not necessarily indicate whether the eviction is still appearing on your rental history report. 

While positive rental payment history may be included in your Experian credit report, 你的报告不会显示驱逐信息. 驱逐记录可以在单独的租赁历史报告中找到, 哪些可透过租客筛选公司或透过 益百利RentBureau.

信用报告常见问题解答

当我选择加入时,信用报告是如何工作的?

Residents can now increase their credit score by paying their rent through their Customer Web Portal and PayLease will send the rent payment data to the credit bureaus.

我如何选择加入,以及我可以在任何时候停止报告?

是的, you may stop the reporting by logging into your Customer Web Portal and choose the “opt-out” to disable. 请 点击这里 查看如何选择加入和退出的说明.

如何获得有关这项服务的更多信息?

For further questions regarding PayLease 信贷 Reporting, please contact rentmanager@paylease.Com或呼叫1-.

 

维护 & 公用事业公司常见问题

我该联系谁来为我的单位打开水电?
Who is responsible for paying the utilities (electricity, gas, water) for my unit?

For information on which utilities you are responsible for, please consult line 226 of your lease. 如果您仍不确定,您可以致电(504)488-8988与我们办公室联系.
我应该联系谁进行维护?

进行维护 & 服务请求:

非紧急情况:登录到客户门户并报告服务请求.

Emergencies:  Call your property manager or our 维护 Department at (504) 274-2825.  如果您不确定您的物业经理是谁, 你可以拨打我们总办事处的电话(504)488-8988.

我们包括了一些 自己做的视频 了解如何在家中进行简单的维修, 比如疏通排水管或厕所, 检查电断路器, 更换烟雾探测器的电池等等.

Who should I call if I have a maintenance issue after hours, or during a weekend or holiday?

如果您的机组在数小时后需要维护或修理, 在周末或假期, you may contact our 维护 Department directly by calling (504)274-2825 or you may contact your Property Manager.

看看这些 自己做的视频 了解如何在家中进行简单的维修, 比如疏通排水管或厕所, 检查电断路器, 更换烟雾探测器的电池等等.

要是我需要换一把房子钥匙怎么办?

If you need a replacement key for any reason, you may pick one up at our office for $2.00 /关键.

If you need your locks changed for any reason, please contact your Property Manager.


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